Refund Policy

This Refund Policy applies to purchases on Kapsee (https://kapsee.in), operated by Kapsee. Payments are processed in INR via Razorpay.

1. Failed transcriptions

If our pipeline fails to produce a usable transcript for a job that consumed a credit, we restore that credit automatically when possible and email you that the job failed so you can retry. We do not email technical internals. You should not pay for a job the system cannot complete. If a credit was not restored, email us with the job ID and we will fix it.

2. Pay-per-use / one-time credits

Once a paid credit is successfully used to produce captions, that charge is generally non-refundable. If you were charged twice for the same order due to a technical error, we will refund the duplicate via Razorpay after verification.

3. First 30-day pack purchase

Within 7 days of your first paid 30-day pack charge, email support@kapsee.in from your account email for a full refund of that first charge (no detailed reason required), provided you have not used plan quota to caption reels after purchase. Refunds are initiated through Razorpay and usually appear in 5–10 business days depending on your bank.

4. Plan period & cancel

Packs are prepaid for 30 days and do not auto-renew. Access lasts until the paid end date. Buy again to continue. Unused days are not refunded except as in §3.

5. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue. Unresolved chargebacks may lead to account suspension.

6. How to request a refund

• Email: support@kapsee.in
• Include: account email, Razorpay payment ID (starts with pay_), and a short description
• We aim to respond within 2 business days

Approved refunds are processed in the Razorpay Dashboard (Payments → select payment → Refund). Money returns to the original UPI / card / netbanking method. Kapsee does not hold card numbers and cannot refund outside Razorpay.

7. Related policies

See also our Terms of Service and Privacy Policy.